bajle Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how bajle ("bajle", "we", "us", "our") collects, uses, stores, and discloses personal data relating to individuals ("you", "your", "User") who access or use the bajle website at https://bajle.io and all associated services (collectively, the "Service").

bajle is committed to protecting the privacy and security of the personal data entrusted to us by our users. This Policy has been written to be transparent, clear, and comprehensive so that you can make informed decisions about your data when using the bajle platform.

By registering for a bajle account or continuing to use the Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of bajle's overall user agreement, alongside the Terms & Conditions and Responsible Gaming Policy.

If you do not agree with any part of this Policy, you should discontinue use of the Service and contact [email protected] to request account closure and data deletion where applicable.

2. Personal Data We Collect

bajle collects personal data in the following categories. We collect only what is necessary for the stated purposes and do not retain data beyond its required retention period.

Category	Examples	Purpose
Identity Data	Full name, date of birth, national ID number, passport number	Account registration, age verification, KYC compliance
Contact Data	Email address, phone number, residential address	Account communication, support, transaction notifications
Financial Data	bKash/Nagad/Rocket wallet number, bank account details, transaction history	Processing deposits and withdrawals, anti-money laundering checks
Usage Data	Games played, bets placed, session duration, win/loss history	Service delivery, responsible gaming monitoring, fraud prevention
Technical Data	IP address, device type, browser type, operating system, cookies	Security, platform performance, fraud detection
Communications Data	Support chat logs, emails sent to bajle, feedback submissions	Customer support, dispute resolution, quality assurance

bajle does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by applicable law or responsible gaming obligations (for example, recording a self-exclusion request).

3. How We Collect Your Data

bajle collects personal data through the following means:

• Direct interactions: When you register for a bajle account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion, you provide data to us directly.
• Automated technologies: As you use the bajle platform, we automatically collect technical and usage data via cookies, server logs, and similar tracking technologies. This includes your IP address, session length, pages visited, and in-game activity.
• Third-party sources: bajle may receive data about you from third-party identity verification providers, payment processors (such as bKash, Nagad, and Rocket), game studios, and fraud prevention services. This data supplements the information you provide directly and is used for verification, security, and compliance purposes.
• Public sources: In limited circumstances relating to fraud investigation or due diligence, bajle may consult publicly available records or databases.

4. How We Use Your Personal Data

bajle processes your personal data only where a lawful basis exists for doing so. The primary lawful bases bajle relies upon are: (a) performance of a contract with you; (b) compliance with a legal obligation; (c) our legitimate interests (where these do not override your fundamental rights); and (d) your explicit consent, where required.

The specific purposes for which bajle uses your data include:

• Account management: Creating, maintaining, and administering your bajle account, including processing your registration, verifying your identity and age, and managing your account preferences.
• Payment processing: Facilitating deposits to and withdrawals from your bajle account via bKash, Nagad, Rocket, Upay, and supported bank channels. All financial data is processed securely and in accordance with applicable payment regulations.
• Service delivery: Enabling you to place bets, play casino games, access live dealer tables, and use all other features of the bajle platform.
• Legal and regulatory compliance: Meeting bajle's obligations under applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and responsible gaming obligations, including age verification and self-exclusion enforcement.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, bonus abuse, and other conduct that violates bajle's Terms & Conditions.
• Customer support: Responding to your enquiries, resolving disputes, and improving our support processes based on interaction logs.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have provided consent or where we have a legitimate interest that is not overridden by your rights. You may opt out of marketing communications at any time.
• Platform improvement: Analysing aggregated usage data to understand how users interact with bajle and to improve our product, user experience, and game offering.

5. How We Share Your Data

bajle does not sell your personal data. We share your data only in the following defined circumstances:

• Payment processors: bajle shares the financial and identity data necessary to process your transactions with payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. These providers operate under their own privacy policies and are required to process your data only for the purpose of completing the relevant transaction.
• Game providers: To deliver casino and slot games, bajle shares session and wallet data with third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Game providers receive only the data they need to deliver and settle the game session.
• Identity verification and KYC providers: bajle uses third-party KYC service providers to verify user identities and ages. These providers receive the identity documents and personal details you submit during the verification process and are bound by strict confidentiality obligations.
• Fraud prevention and security services: bajle may share technical data (including IP addresses and device fingerprints) with fraud prevention partners to protect the platform and its users from malicious activity.
• Legal and regulatory authorities: bajle may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or binding regulatory directive. bajle will only disclose the minimum data necessary to satisfy such requirements.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of bajle's assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and any material changes to how your data is processed.

All third-party processors with whom bajle shares personal data are required to maintain appropriate technical and organisational security measures and to process data only in accordance with bajle's documented instructions.

6. Cookies and Tracking Technologies

bajle uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session security, and collect analytics data. The main categories of cookies used by bajle are as follows:

• Strictly necessary cookies: These cookies are essential for the bajle platform to function. They enable core features such as user authentication, session management, and security controls. These cookies cannot be disabled without materially impairing your ability to use the Service.
• Functional cookies: These cookies remember your preferences — such as your chosen language settings and display preferences — so that you do not need to re-enter them on each visit.
• Analytics cookies: bajle uses analytics tools to collect aggregated, anonymised data about how users navigate the platform. This data helps us understand which features are most used, where users encounter difficulties, and how the overall experience can be improved.
• Security cookies: bajle sets security-specific cookies to detect fraudulent behaviour, protect against cross-site request forgery (CSRF) attacks, and maintain the integrity of user sessions.

You can control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the bajle platform. bajle does not use third-party advertising cookies or behavioural tracking cookies for the purpose of delivering targeted advertisements on external websites.

7. Data Retention

bajle retains personal data for the minimum period necessary to fulfil the purpose for which it was collected and to comply with applicable legal obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your active account plus a minimum of 5 years following account closure, in accordance with standard financial record-keeping and AML compliance requirements.
• Transaction and financial data: Retained for a minimum of 7 years following the date of the transaction, consistent with financial regulatory requirements.
• Communications and support data: Retained for up to 3 years from the date of the relevant communication, or longer if the matter is subject to ongoing dispute or legal proceedings.
• Technical and usage data (logs): Retained for up to 12 months, after which log data is anonymised or deleted.
• Self-exclusion records: Retained indefinitely to ensure that self-exclusion requests are honoured and cannot be inadvertently reversed.

Upon expiry of the relevant retention period, bajle will securely delete or anonymise your personal data. Where anonymisation is used, the resulting data no longer constitutes personal data and may be retained and used for analytical purposes without restriction.

8. Data Security

bajle implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and bajle's servers.
• Encrypted storage of sensitive personal data including passwords (which are hashed and salted) and payment details.
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
• Regular security assessments and vulnerability testing of the bajle platform.
• Secure, access-controlled data centres with physical and environmental security controls.
• Internal data breach response procedures designed to detect, contain, and remediate security incidents promptly.

While bajle takes the protection of your data seriously and invests in appropriate security infrastructure, no method of electronic transmission or storage is entirely secure. bajle cannot guarantee absolute security and accepts no liability for security incidents that are outside its reasonable control, provided that it has implemented the measures described above.

9. Your Data Rights

As a bajle user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact [email protected] with your registered account email address and a clear description of your request. bajle will respond within 30 days.

• Right of access: You have the right to request a copy of the personal data bajle holds about you, together with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data bajle holds about you.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other lawful basis applies), or where the data has been unlawfully processed. This right is subject to bajle's legal retention obligations — we may not be able to delete all data immediately where a legal retention period applies.
• Right to restrict processing: You have the right to request that bajle restricts its processing of your personal data in certain circumstances, such as while the accuracy of data is being contested.
• Right to data portability: You have the right to receive a copy of the personal data you provided to bajle in a structured, commonly used, machine-readable format, and to request that bajle transmit this data directly to another controller where technically feasible.
• Right to object: You have the right to object to bajle's processing of your data where that processing is based on legitimate interests. You also have the right to opt out of direct marketing communications at any time, with immediate effect.
• Right to withdraw consent: Where bajle relies on your consent as the lawful basis for processing, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

10. Minors and Age Restrictions

bajle's services are strictly intended for adults aged 21 and above. bajle does not knowingly collect personal data from individuals under the age of 21. If bajle becomes aware that it has inadvertently collected personal data from a person under 21, it will take immediate steps to delete that data and close the associated account.

Parents and guardians who have reason to believe that a minor in their care has registered for a bajle account or provided personal data to bajle are encouraged to contact [email protected] immediately. bajle takes child protection and underage gambling prevention seriously and will act promptly on all such reports.

11. International Data Transfers

bajle operates primarily to serve users in Bangladesh. However, some of bajle's third-party service providers — including certain game studios and technical infrastructure providers — may process personal data in jurisdictions outside Bangladesh. Where such transfers occur, bajle takes steps to ensure that your data receives an adequate level of protection, including by implementing appropriate contractual safeguards with the relevant third-party processors.

bajle does not transfer personal data to third parties in jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards. If you have questions about international data transfers involving your personal data, please contact [email protected].

12. Changes to This Privacy Policy

bajle may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, bajle will update the "Last Updated" date at the top of this page and, where reasonably practicable, notify registered users via their registered email address.

Your continued use of the bajle platform after the publication of a revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how bajle protects your data. If you object to any changes, you should cease using the Service and request account closure in accordance with bajle's Terms & Conditions.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bajle processes your personal data, please contact our data support team. All privacy-related requests will be handled confidentially and in accordance with this Policy.

Email: [email protected] (plain text — not a clickable link)

Response time: within 30 days for standard data rights requests; within 72 hours for urgent security concerns. bajle operates on Bangladesh Standard Time (BST, UTC+6). All correspondence should be submitted in English.